Fitness Business & Operations Support
Helping fitness professionals stay organised, reduce admin overload and run their business with more ease.
Client Communication & Onboarding
I act as your behind-the-scenes member care manager - helping welcome new clients, handle day-to-day comms, and keep the client experience consistent and professional.
• New client onboarding & welcome emails
• Regular client check-ins & feedback follow-ups
• Responding to queries & managing inbox flow
Operations Support & Process Creation
I create simple, scalable processes that keep things running smoothly - whether it’s documenting systems, improving workflows or building your ops manual.
• SOPs, task flows & team guidance docs
• Creating and maintaining Operations Manuals
• Support with internal processes and delegation
System & Tool Setup
From booking platforms to email automations, I help set up and manage systems that save time and reduce mental load.
• TeamUp, Mailchimp, Typeform & more
• Check-in automations & onboarding forms
• Internal tools for smooth communication
Metrics & Tracking
I track and present meaningful metrics - so you know what’s working, where to focus, and how your business is performing.
• Class attendance & check-in tracking
• Engagement trends & report summaries
• Progress reports and performance snapshots
Website & Content Updates
Keeping your online presence fresh, accurate and aligned with your current offering.
• Updating class info, trainer bios & pricing
• Publishing service tweaks & FAQs
• Light content edits and formatting
“The invisible hand in your business”